Atlas Delivery and Returns
Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Returns and Replacements
We want you to be completely happy with your Luma order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
When returning a gift, an Atlas Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from the Atlas store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Atlas Gift Card.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your Atlas order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 3 to 5 days for Atlas to process your return.